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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@bestofelements.com. Please note that returns will need to be sent to the following address: 5-A, GUPTA CHAMBER, AGRASEN CHOURAHA, Sneh Nagar, Indore, Indore (M.P) 452001
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@bestofelements.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bestofelements@gmail.com.
Refund Policy for Best of Elements- Where Self Care is a Priority™
At Best of Elements- Where Self Care is a Priority™, we strive to ensure that you are completely satisfied with your purchase. However, due to the nature of our products, which include homeopathic medicines, wellness items, and personal care products, we have specific guidelines in place regarding refunds.
Non-Returnable and Non-Refundable Products
Due to hygiene, health, and safety reasons, all of our products are non-returnable and non-refundable, including:
These items cannot be returned or refunded once opened or used. We prioritize hygiene and safety, and we cannot accept returns for products that have been opened or tampered with.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will take immediate action to resolve the issue by offering a replacement or refund for defective or incorrect items.
To request a return or refund for a damaged or incorrect item:
Refund Process
Once a return is approved due to defective or incorrect items, refunds will be processed to the original payment method. Please allow 5 business days for the refund to be reflected in your account.
No Refunds on Opened Products
We cannot offer refunds for products that have been opened or used due to hygiene and safety standards.
Cancellations
If you wish to cancel your order, please contact us immediately after placing your order. Cancellations can only be processed before your order is shipped. Once an order has been dispatched, we are unable to cancel or issue a refund.
Contact Us
If you have any questions regarding our refund policy or need assistance with a return, please contact our customer service team at:
Thank you for choosing Best of Elements- Where Self Care is a Priority™. We appreciate your understanding and cooperation.
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